How do I check the status of my ILL request?


To check the current status of your requests, click “Outstanding Requests” on the “View” menu on the left side of the screen. The “Status” box displays the current status of your request.

Common request statuses include:

Awaiting Request Processing: Your request is awaiting processing by ILL staff.  We will search for potential lending libraries and send the request to them.

Cancelled by ILL Staff: This request was cancelled, and you should have received an email notification with a reason for the cancellation.  If you did not see the email, you can view a copy by logging in to your ILL account and clicking "Notifications" in the left menu.

Customer Notified via E-Mail: The item you requested has arrived, and it is ready for pickup in the ILL Office.

Delivered to Web: The requested document has been posted to your account for download or viewing.

Request Sent to Potential Lending Libraries: The request has been sent to potential lending libraries, and the ILL Office is waiting for a reply.

Request Finished: This request is no longer active; it has either been fulfilled or cancelled.

For additional information about the status of your requests, please contact the ILL Office.


Answered by: Megan Gaffney
Last Updated: Mar 30, 2020 Views: 353

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