I'm logged into my ILL account, but I don't see my request.


Answer

The ILL system looks at the username used to log in via the UD Central Authentication System (CAS) during that session, and no additional information.  Logging in sometimes with your EMPLID number and sometimes with your UDelNet ID essentially creates two different accounts, one for each username.  If you request a PDF while logged in with your EMPLID, you must log in again with your EMPLID to view it: logging in with your UDelNet ID will not provide access to your "other" account.

Please contact us if you would like all of your activity to be on one account: we can merge your two accounts together so that you only need to use one set of credentials.

Answered by: Megan Gaffney
Last Updated: Dec 23, 2021 Views: 4

Related Topics