Individual FAQ box

When I try to log in to My Library Account, I receive an error message that says: "Oops. Something went wrong.  We can't sign you in because an error occurred."  Why does this keep happening?


If you are trying to log in to My Library Account, you'll need to use your UDelNet ID, (i.e. the portion of your UD email address prior to the @ sign), for the username instead of your UD ID#.  Also, your UDelNet ID, will need to be entered all in lowercase and your email password should be entered as is.
If you find you are not even able to reach a CAS login screen, but immediately receive an error page when clicking on My Library Account, then it's possible your UD ID# has been saved in the browser.  (You can check another browser or device where your UD ID# has not yet been saved to confirm this.)  If you determine that your UD ID# has been saved in the browser, then you would need to clear the browser cache.

Answered by: Derek Dolby
Last Updated: Jun 23, 2020 Views: 210


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