I didn’t get any notification about a recall on my account and now I’m blocked from borrowing. Why did this happen?


Answer

Borrowers are notified by email if an item on their account has been recalled. Borrowers without an email address in their record will be notified by U.S. mail. Notifications, whether in email or in print, can contain multiple recalls. It is not uncommon for borrowers to overlook a recall on a second or third book because they have not scrolled fully through the email notification. Your borrowing and renewing privileges will be temporarily suspended if a recalled book is not returned by the recall due date and overdue fines may also start to accrue. Once the recalled item has been returned your borrowing privileges will be restored.

Answered by: Derek Dolby
Last Updated: May 14, 2015 Views: 10

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